CANCELLATIONS, RETURN & REFUND POLICY

 

We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 5 days of delivery with details at info@matsyaveda.com

Cancellation, Refunds and Return

An order shall be considered confirmed unless you cancel the order within one day or before Matsyaveda Herbals dispatches the products to you.

In order to cancel your order or to change your order, prior to the order being dispatched, you will need to call our customer service number for the same. Once the said order is dispatched to you, the said order can neither be cancelled nor changed by you. 

Given that we are dealing with Herbal products, our company follows a no-return or exchange policy. We will only allow exchanges or returns if the product is damaged, empty, or has wrong/ missing items at the time of delivery. Customers must share an unboxing video, a packaging defect video, as well as pictures of the damaged product or any item in question. For damaged/ wrong/ missing product-related redressals, please contact our customer service at info@matsyaveda.com within 48 hours of the product being delivered. Each of these orders will be dealt with on an individual and case-by-case basis. Please do not send your purchase back to the manufacturer and ensure to provide the receipt number for speedy damaged product redressal.

If you receive a damaged product, then the refund will only be processed once we have received the damaged goods (3-5 business days). The mode of refund of all orders will be an online bank transfer.