CANCELLATIONS, RETURN & REFUND POLICY

 

We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 5 days of delivery with details at info@matsyaveda.com

Cancellation, Refunds and Return

An order shall be considered confirmed unless you cancel the order within one day or before Matsyaveda Herbals dispatches the products to you.

In order to cancel your order or to change your order, prior to the order being dispatched, you will need to call our customer service number for the same. Once the said order is dispatched to you, the said order can neither be cancelled nor changed by you. In case of returns, the product must be unopened and in the same condition as it was dispatched.

We shall not be accepting returns of products which are consumed or once opened.
In case of receiving a damaged product, you can contact Matsyaveda Herbals LLP. Customer care team within 3 days of receiving the product.

If you receive a damaged product, then the refund will only be processed once we have received the damaged goods (3-5 business days). The mode of refund of all orders will be an online bank transfer.